Make sure you're using the right code. If it has dashes or hyphens in it, it's an ID code or an authorization code, not a key code. Your installation key code was provided when you bought the software. If you can't locate it, call or email Palisade with the serial number and we will help you.
Make sure you have the right key code for this serial number. Sometimes a company will buy a block of serial numbers but mix up which key code goes with which serial number. Again, if you can't sort this out we will be happy to help you.
In Excel 2007 or newer, a very unfortunate scenario is possible, one that could affect any macro-enabled code and not just the DecisionTools Suite add-ins. If a trusted add-in (macros enabled) is running, and your open workbook contains macros that have not been enabled, Excel and the add-in can become unstable, and all your work can be lost.This is a bad situation, and there is no way any add-in can prevent it. Again, this can happen when your workbook contains disabled macros. @RISK, PrecisionTree, and our other add-ins all warn you when the potential exists for this situation, so that you can take the necessary action to protect yourself from losing your work.There is unfortunately the possibility of \"crying wolf\" here. No add-in can enable macros in your workbook for you, and add-ins can't even detect whether macros have been enabled in user workbooks. (Microsoft Excel very properly makes such action impossible, because they could be exploited by viruses.) This means, unfortunately, that you see the message when you open a workbook that contains macros, even if you have already enabled macros for that workbook. Add-ins must give the warning message for every workbook with macros, or for no workbooks with macros. Because the potential downside is loss of days or weeks of your work, we chose the first course of action.
If you have never authorized the software on this computer, authorize it. If you have authorized it on this computer, and you have a current maintenance contract, please contact Technical Support for assistance. Please include your serial number and key code in the message. (Your key code was sent to you with your serial number. It is a string of letters and digits that does not include hyphens. The codes that include hyphens are your request code, ID code, and authorization code, and these will not help Technical Support diagnose your issue.)
With the GTIN from GS1 we mark all products internationally clearly and uniformly. In addition to the product identification, the barcode contains either a batch number or serial number and a date of manufacture or expiry. 153554b96e